RMA Authorization Form

If your Avtech instrument is in need of repair or modification, please see the Troubleshooting Suggestions page first. If this does not fix the problem, please use this form to request an RMA (Return Material Authorization) number.

Instrument Information

Model Number: (required)
Serial Number: (required)
Reason for Return: (required)
Please be as detailed as possible about the nature of the problem. This will help us identify the problem, and speed up the turn-around time. Include information about the settings you are using (e.g., trigger mode, frequency, amplitude, pulse width, delay, load impedance, etc.). Also indicate if the problem is erratic or continuous. If possible, please email oscilloscope waveforms showing the problem directly to info@avtechpulse.com.
 

End-User Contact Information (in case we have technical questions)

Name: (required)
Phone: (required) 
Fax:  
Email: (required) 
 

Buyer Contact Information (in case we have questions about shipping)

Name:
Phone:  
Fax:  
Email:
 

Return Shipping Instructions

From:

Return shipments are from the factory in Canada.

Shipping Method: Ship using FedEx on Avtech's account, and add shipping charges to the repair cost on DAP terms (Delivered At Place). Includes the cost of shipping and insurance, but excludes customs duties, taxes, and other import fees.
Ship using your FedEx account, indicated below:
 
Use FedEx Account: (optional)
 Special notes:
 

Return Shipping Address

Attn:
Company: (required)
Address: (required) 
City: (required) 
State/Province:  
Country: (required)
Zip/Postal Code:  

We will contact you by email after we have reviewed the submitted information, with an RMA number and factory shipping instructions. 

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