Terms, Shipping, and Warranty

For delivery in the Continental United States, and Canada:

Except where noted, the prices listed on this web site are in U.S. funds, DAP (Delivered At Place). This includes the cost of shipping and insurance, but excludes customs duties, taxes, and other import fees. Shipments are normally via Federal Express from Ottawa, Canada with deliveries generally within 6-8 weeks.

Purchase orders, requests for quotations and requests for literature and technical assistance may be directed to either our US or Canadian offices by phone, fax, or email

Pricing and terms for items ordered through resellers may differ from those shown on this web site. Contact the reseller directly for their pricing and terms.

Terms are normally Net 30 days to repeat customers and firms with established credit ratings. Payment in advance may be required from firms with less established credit ratings, or for particularly large orders.

Orders with Avtech are non-cancellable, non-refundable. Avtech does not offer returns, due to the highly-specialized low-volume nature of our instruments.

For delivery to Austria, China, the Czech and Slovak Republics, France, Germany, India, Japan, Korea, Russia, Switzerland, Taiwan and Turkey:

Contact your local Avtech representative for pricing and shipping information. The online price list does not apply.

For delivery to most other regions:

Contact the Canadian office by phone, fax, or email for pricing and terms. The online price list is typically valid on an Exworks basis (excludes all shipping costs). Shipments are normally via air freight from Ottawa, Canada with deliveries generally within 6-8 weeks.

Terms are normally Net 30 days to repeat customers and firms with established credit ratings. Payment in advance by bank transfer may be required from firms with less established credit ratings.

First-time customers ordering customized models are required to pay 33% in advance (at least 2 weeks prior to shipping, preferably by bank transfer), and the remaining 67% within 30 days of the ship date. Both payments are non-refundable.

Orders with Avtech are non-cancellable, non-refundable. Avtech does not offer returns, due to the highly-specialized low-volume nature of our instruments.

Prices may vary by country. Extra documentation charges may also apply, particularly if pro forma invoices or letters of credit are required. Contact Avtech directly for a formal quotation. 

Avtech can quote on an Exworks or DAP basis. Exworks prices exclude duty, shipping, transportation, taxes and all other charges. DAP (Delivered At Place) includes the cost of shipping and insurance, but excludes customs duties, taxes, and other import fees.

Avtech will not quote on terms other than Exworks or DAP.

Shipping by Federal Express is the preferred method, and will provide the fastest delivery. However, Avtech can also ship by UPS, DHL, or Bax Global. 

Warranty

Avtech Electrosystems Ltd. warrants products of its manufacture to be free from defects in material and workmanship under conditions of normal use. If, within one year after delivery to the original owner, and after prepaid return by the original owner, this Avtech product is found to be defective, Avtech shall at its option repair or replace said defective item. This warranty does not apply to units which have been dissembled, modified or subjected to conditions exceeding the applicable specifications or ratings. This warranty is the extent of the obligation assumed by Avtech with respect to this product and no other warranty or guarantee is either expressed or implied.

Repairs

If you purchased a product directly from Avtech, and it is in need of repair, please request an RMA number using this online form. If you purchased the product through one of our representatives, please contact them directly to arrange for repair.

Providing standard and customized test solutions since 1975

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